Step-by-Step Process to Request Spirit Airlines Wheelchair Assistance

If a guest traveling with Spirit requires a little extra support at the airport, wheelchair assistance is available to ensure a smooth travel experience. The assistance is provided from the airport gate to the final destination, both domestically and internationally. This is an all-inclusive, user-friendly guide on requesting and utilizing Spirit Airlines wheelchair assistance.

How to Add Wheelchair Assistance to Your Booking?

To ensure timely service, please request Spirit special assistance in advance. They provide a few simple alternatives, described here:

Online Process:

• Visit the Spirit Airlines homepage. 

• Navigate to 'My Trips' and provide your relevant booking details. Then, search for your reservation.

• Scroll to 'Passenger', click 'ADD' near 'Additional Info', and select the form of Spirit wheelchair assistance needed.

By phone or Text message: 

• You can call or send a text to the Spirit customer services department at 855-728-3555 or 1-844-559-1876. and request the service. 

• You can also request a wheelchair by starting a live chat. 

• Send a text to Spirit Airine at 48763.

• Making the request well in advance helps the airline prepare for a smoother process during your arrival at the airport.

Request Assistance at the Airport

Didn’t get the chance to prebook? That’s fine! When you arrive at the airport, proceed directly to the ticket booth and speak with the wheelchair service provider or a Spirit Team Member. Help will be arranged 20 minutes after the request is made. Try to arrive slightly early, at least 2 hours for a domestic flight and at least 3 hours for an international one. This allows you plenty of time to breeze through check-in and security checkpoints and arrive at the gate comfortably.

What does Spirit Airlines' Wheelchair Assistance include?

Once your request is confirmed, here’s what Spirit Airlines disability seating members get:

• Checking in and printing your boarding pass

• Dropping off any checked bags

• Getting you through TSA security

• Guiding you to restrooms or restaurants (though attendants cannot assist inside restrooms)

• Getting you safely to your gate

Every 30 minutes, team members will check in with you at the gate. If you want to pre-board, simply let them know.

Need Help Onboard or in the Aircraft?

If walking down the narrow aisle to your seat isn’t easy, Spirit offers aisle chair service, a slim wheelchair designed for airplane cabins. Just inform a gate agent before boarding begins. You will receive assistance from two skilled team members as you move from your wheelchair to the aisle chair and finally to your seat. A flight attendant can use the onboard wheelchair to help if you need to use the restroom while in flight.

Arrival at Your Destination

Once your flight has landed, stay seated until all other passengers have left. Your two agents will then assist you with transferring from an aisle chair to a wheelchair on the jet bridge. 

If necessary, Spirit staff members can also help you get to baggage claim, the terminal curb, or your next flight. All you have to do is tell a Spirit agent who you are and what you need at the arrival gate.

Conclusion

It doesn't have to be difficult to travel when you have a mobility impairment. Spirit Airlines has made the wheelchair assistance process supportive and straightforward. From the moment you book to the time you land, they’re ready to help. The key is planning, speaking up when you arrive, and being aware of your rights and options. Safe travels!